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The Sync desktop application

The Sync desktop application is available for Windows and Mac operating systems. When you lot install Sync on your computer the app will create a special Sync folder. The Sync folder works but similar any other folder, and provides the following features:

Files in the Sync binder are backed upwards to the cloud automatically.
Files in the Sync binder are protected with version history and deleted file recovery.
Yous can share files and folders in the Sync binder.
You lot can access files that other people have shared to you, from the Sync folder.
You can access the Sync folder from your computer, phone, tablet and the spider web.

You can use the desktop app to quickly access the Sync binder on your figurer, search for your files in Sync and the Vault, stay upward-to-appointment with contempo file activeness, and alter your password.

In this article:

How do I download and install the Sync desktop app?
Accessing the Sync app and Sync binder on your estimator
Adding files and folders to Sync, from your computer
Search for files and view contempo files from the Sync desktop app
Desktop overlay icons
Syncing condition
Desktop app settings and preferences
Suspension and resume the desktop app
Selective sync
Updating the Sync desktop app to the latest version
How do I confirm that the files in my Sync folder are in the cloud?
Uninstalling Sync

How do I download and install the Sync desktop app?

The Sync 64 bit desktop app is available for Windows 7, 8, 10, eleven and macOS 10.9+. You'll need admin privileges on your computer to install and run Sync. For Windows XP or older versions of macOS you lot'll want to download the legacy installer.

To install the Sync desktop app:

If you don't nonetheless take a Sync business relationship, create a costless account from the Sync homepage before proceeding.

Show on Windows Show on Mac

Download the desktop app installer to your figurer.
On Windows run the sync-installer.exe program.
On Mac open up the Sync.dmg disk epitome and double click the Sync.app installer.
You volition be prompted to allow Sync to install software on your computer. Click Aye, Open or Run to continue.
After a few seconds you will be greeted with the Sync installer welcome screen. If you've already created a Sync account, or you're installing Sync on multiple computers, select the Use an existing account option and click Next.
Enter your email address (Sync username) and password and click Next.
Select where you want the Sync folder to be created on your computer. If you're non sure don't worry, equally you lot can change the location later if needed.
Enter a Device proper noun that allows yous to easily identify your computer, for example "Function Reckoner" or "Lisa'southward Laptop". This is helpful if you plan on using Sync with multiple computers.
Click Next.
Click Finish to exit the installer. Congratulations, you now have Sync installed!

One time Sync is installed on your computer, you tin can access the Sync app from the Windows system tray or Mac bill of fare bar.

Installing Sync on multiple computers:

You can install Sync on up to five of your own computers or devices and the contents of the Sync folder will automatically synchronize to each computer. Only follow the aforementioned steps outlined in a higher place to install on boosted computers.

If you're installing Sync on computers used past other people (for instance team members, employees or family members), y'all should create a separate Sync account for each person. This will ensure you have command over which folders remain individual in your account, and which folders are shared.

Accessing the Sync app and Sync binder on your estimator

In one case Sync is installed on your computer, you can access the Sync app by clicking the Sync icon on Windows system tray or Mac bill of fare bar.

Windows system tray:

The Windows system tray is located at the bottom right corner of your screen. If you lot don't see the Sync icon in the system tray after installation you may need to click the white upwardly arrow in the organization tray get-go.

Mac carte du jour bar:

The Mac menu bar is located at the top correct corner of your screen.

Finding the Sync folder on your computer:

Click the Sync icon on the Windows system tray or the Mac bill of fare bar.
Click the Sync folder icon.

This opens the Sync folder in a new window on your computer. The Sync binder works simply like any other folder on your computer.

Adding files and folders to Sync, from your calculator

In one case you lot have installed the Sync desktop app you can drag and drop files or folders directly into the Sync folder on your calculator. Additionally, yous can use the Salvage As… file menu option in most applications, to save files to your Sync folder.

Files in your Sync folder are automatically backed up to the cloud.

Calculation files and folders to Sync, from your figurer:

Prove on Windows Show on Mac

Click the Sync icon on the Windows organisation tray or the Mac carte bar.
Click the Sync folder icon, to open up the Sync folder.
Now move, drag or re-create files and folders from other locations on your computer, into the Sync folder.
Files in the Sync folder are backed upward to the cloud automatically.

Working directly out of the Sync folder ensures that yous are always backed upwardly.

Calculation files to Sync, using the Save As… file menu pick from any application:

Considering the Sync folder works merely like any other folder on your calculator, yous can relieve your files straight to Sync from virtually whatever desktop awarding you utilize. For example, to salvage to Sync from Microsoft Word yous would:

Open your document in Microsoft Word.
From the File Menu in Word select Save As…
Browse to the Sync folder on your estimator and click Save.

Adding files and folders to Sync, using the Sync.com web console:

You can also utilise your web browser to upload files and folders from your computer to Sync. See the Uploading files and folders to Sync, using the spider web panel article for instructions.

Search for files and view recent files from the Sync desktop app

You can use the Sync desktop app or mobile app to search for any file located in your Sync folder or Vault, and to rapidly access recently added or changed files.

Desktop app steps:

Click the Sync icon on the Windows system tray or the Mac menu bar.
By default recently added or edited files will be listed.
To search: Type in a search term in the search box, and printing Enter or Return.
Click the folder icon beside the search result to view the file or folder on your computer. Click the cloud icon abreast the search event to view the file or folder on the Sync web panel (the deject).

Note: you lot can as well search using the mobile apps.

Desktop overlay icons

The Sync desktop application automatically keeps your files and folder synchronized. The app volition display overlay icons on your files and folders, to let you encounter the condition of syncing.

Overlay icons on an private file or folder show the status of just that file or folder.
The status icon in the Windows system tray or Mac menu bar shows overall status.

Overlay icons:

Overlay icons are displayed on all file and folders in your Sync folder.

Show on Windows Show on Mac

In sync – a green circle with a check mark ways the file or binder has finished syncing (backed upwards to the cloud) and is up-to-date.

Shared – a green circumvolve with a share icon means the file or folder has been shared as a team shared binder or a link, and is up-to-date.

Sync in progress – a blue circle with rotating arrows means the file or folder is in the process of syncing.

A file or folder isn't syncing – a greyness circle with a minus sign ways the file or folder is not syncing. This can tin can occur if you have configured selective sync, or if the file name contains invalid characters. The Progress tab may provide more item.

Error – a red circle with an x means that Sync is unable to sync the file or folder. This can occur when your storage quota is total (tin't upload), or your hard drive is full (can't download), or there is a technical outcome preventing syncing. Contact support if yous come across this.

Syncing status

The app will display a condition icon in the Windows system tray or Mac menu bar that shows overall syncing status.

Status icons:

The Sync status icon is located in the Windows system tray or the Mac menu bar.

In sync – a cheque marker ways all files in your Sync folder have finished syncing (backed upwards to the cloud) and are up-to-date.

Indexing – a syncing icon ways that the Sync app is indexing or transferring your files. Indexing means that the app is verifying that your files are in sync. When files are transferring you tin can view transfer status and speeds by clicking the status icon.

Paused – a circle with minus sign means that the Sync app is paused (not running). Click the icon and select Resume. If the Sync app keeps pausing contact support.

Error – an alert symbol means that Sync is unable to synchronize your files and folders. This can occur if y'all temporarily lose your network connection, or if y'all get over quota. If the Sync app is stuck in this state contact support.

Desktop app preferences and settings

Desktop app settings are specific to the computer yous have installed Sync on. Account-wide settings are managed exclusively from the Sync.com web panel. Once Sync is installed on your computer, you lot can access the Sync desktop app preferences as follows:

Click the Sync icon on the Windows system tray or the Mac card bar.
Click the Settings icon ().
Select Preferences from the carte du jour.

Options tab:

Run When Computer is Started – Sync automatically starts when you sign into your calculator. With this option disabled you would have to manually beginning Sync. Enabled past default.

Show Desktop Notifications – If you lot have Sync installed on multiple computers, or when multiple people are collaborating, the Sync app volition display pop-up notifications, letting you know if a file has been added, inverse or deleted. Desktop notifications may likewise include important business relationship, file and system notifications. Enabled by default.

Show Icon Overlays – The Sync app displays status icons over every file and binder in the Sync folder when enabled. Enabled by default.

Report Errors to Server – When the Sync app encounters an error, a notification is sent to our QA team for further review. This helps our squad identify and solve issues.

Account tab:

Modify countersign – Change a forgotten countersign directly from the desktop app. This feature can be disabled.

Export a listing of all files – Click Generate to download a .CSV certificate list all files in your Sync folder and Vault. This is useful for auditing everything y'all have in Sync.

Uninstall – See the how to uninstall Sync articles for more details.

Network tab:

Bandwidth settings – You lot tin limit app transfer speed, which is useful if you lot accept limited bandwidth available. Automatic is the fastest setting.

Disk Cache – To improve functioning, the Sync app temporarily stores file information in a subconscious cache folder, located within the Sync folder. The temporary cache takes upward boosted space on your computer and is automatically cleared from time to time. You can manually clear the cache or adjust the automatic cleanup schedule.

Configure a Network Proxy – This is an advanced network configuration that can enable Sync to piece of work backside a SOCKS5 VPN service. The default proxy type is Automatic (no proxy).

SSL Certificates – Allow Sync to be used behind corporate firewalls that utilize trusted third-party SSL certificates. Disabled by default.

Progress tab:

The progress tab provides file transfer details, and lists whatever files or folders that are not syncing. If your files are non syncing, this is a good place to start troubleshooting.

Avant-garde tab:

The Avant-garde tab allows yous to control which folders get synced to each computer, a feature chosen selective sync. Selective sync is typically used if Sync is installed on multiple computers, and you want to control which folders (in your Sync folder) become synchronized to each reckoner.

Pause and resume the desktop app

The Sync desktop app runs automatically whenever you are signed into your computer. You tin can manually intermission or resume Sync every bit follows:

Click the Sync icon on the Windows system tray or the Mac carte du jour bar.
Click the Settings icon ().
Select Break Sync or Resume Sync from the card.

Updating the Sync desktop app to the latest version

Yous tin manually update Sync as follows:

1. Download the latest desktop app installer to your calculator. The installer will upgrade an existing installation automatically.
2. On Windows run the sync-installer.exe programme.
  On Mac open the Sync.dmg and run the Sync.app installer.
3. You will exist prompted to allow Sync to install software on your computer. Click Yes, Open or Run to go on.
4. Sync will detect an existing installation and uninstall information technology first. Click Yes. Don't worry, your existing Sync folder, files and account setting volition not change.
5. Information technology will take a few seconds for the installer to configure itself, at which point you will be greeted with the Sync installer setup screen.
6. The installer will detect your existing account. Ensure Reuse existing business relationship is checked, and click Next.
7. Click Finish to go out the installer.

Sync is at present upgraded to the latest version.

What version of Sync am I currently running?

Click the Sync icon on the Windows system tray or the Mac card bar.
Click the Settings icon (cog).
Select Preferences.
Click the Account tab.
The version is displayed at the bottom of the Business relationship tab.

Selective sync

If y'all have the Sync desktop app installed on multiple computers, you lot can control which
folders within your Sync folder become synced to each figurer. This is accomplished via selective sync as follows:

Show on Windows Testify on Mac

Click the Sync icon on the Windows system tray or the Mac menu bar.
Click the Settings icon (cog).
Select Preferences.
Click the Advanced tab.
By default all folders are checked, which means that all folders will sync to the computer yous are configuring selective sync on. Uncheck folders y'all do non want synced.
Click Apply.

Note: the Sync app does not automatically delete unchecked folders.

When a binder is deselected via selective sync it will evidence a greyness circle with a minus sign overlay icon, signifying that it is no longer syncing and safe to delete from your computer (to gratuitous up space). If you re-check a folder in the hereafter, Sync will re-download information technology from the cloud.

Controlling binder access with team shared folders:

If you are trying to employ selective sync to control which folders other people can access, we recommend yous setup team shared folders instead. Squad shared folders give you granular control over folder access. See the how to utilize team shared folders article for more details.

Freeing up infinite with Vault:

If yous are trying to use selective sync to store files or folders in the deject simply, we recommend you use Vault instead. See the what is Vault article for more details.

How do I confirm that the files in my Sync folder are in the cloud?

Sync provides a number of ways to audit and confirm that the files in your Sync folder have been successfully uploaded to the deject.

This article covers files in your Sync folder merely – see here to verify files uploaded to Vault.

The desktop app condition icon and progress tab:

The Sync desktop app automatically verifies all files and folders in your Sync binder for consistency, and the status icon in the Windows system tray or Mac bill of fare bar volition brandish as in sync when verification is confirmed.

Important notation:

To preclude syncing issues across different operating systems and platforms, a subset of incompatible characters are non supported by Sync. Files named with these characters may be skipped (not uploaded), and will be listed under the desktop app progress tab (regardless of syncing status).

You can access the Sync desktop app progress tab equally follows:

Click the Sync icon on the Windows system tray or the Mac menu bar.
Click the Settings icon ().
Select Preferences from the menu.
Click the Progress tab.

If you lot see a file listed under the progress tab every bit skipped, the easiest solution would be to rename the file without these characters. View the full list of incompatible characters.

Export total file list:

With the Sync desktop app installed, you can export a total list of all files stored in your Sync folder and Vault, which makes auditing easier. Here's how:

Click the Sync icon on the Windows system tray or the Mac menu bar.
Click the Settings icon ().
Select Preferences from the menu.
Select the Account tab.
Click Generate beside export, to get a listing of all files.

A .CSV file will download to your computer, which you tin open, to search for specific files and verify your files stored in the cloud.

Uninstall the Sync desktop app

A standard uninstall will remove Sync, but retain organisation configuration information allowing you lot to easily restore your Sync account on the estimator at a later date, if needed.

Follow these instructions:

Click the Sync icon on the Windows organisation tray or the Mac menu bar.
Click the Settings icon ().
Select Preferences from the menu.
Select the Account tab.
Click the Uninstall button and follow the prompts.

You tin can also use the full uninstaller, to remove all traces of Sync from your computer.

Go the total uninstaller for Windows here, run the uninstaller and follow the prompts:
https://sync.com/download/sync-uninstaller.exe

Get the full uninstaller for Mac here, open the disk image and and follow the prompts:
https://www.sync.com/download/sync-uninstaller.dmg

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Source: https://www.sync.com/help/the-sync-desktop-application/